Complaints and corrections

Tell us three things

Say which URL or enquiry reference you're contacting us about, explain what the problem is, and say what outcome you want. Please leave out any unrelated sensitive personal information.

Getting a fact fixed

We check any factual correction against the best available source — the Welsh Government, MCS or RECC, in the first instance. Corrections that affect material accuracy come first, and we will not water down an accurate statement just because it is commercially inconvenient.

Correcting or deleting an enquiry

Go through the contact route to have an enquiry corrected or deleted, quoting the short reference from your confirmation page where you still have it.