Accountability
Complaints and corrections
How to challenge a statement, report a technical problem, request an enquiry deletion or complain about a future referral experience.
What to include
Identify the URL or enquiry reference, explain the problem and say what outcome you want. Do not send unrelated sensitive personal information.
Editorial corrections
A factual correction will be checked against the best available source (the Welsh Government, MCS or RECC, in the first instance). Material accuracy corrections take priority. We do not change accurate statements merely because they are commercially inconvenient.
Enquiry data
Use the contact route to request correction or deletion of an enquiry. Quote the short reference from the confirmation page where possible.